Refund Policy

Effective Date: [DATE]

PriorityEngine is operated by Alleria AI Inc.

We encourage all users to test PriorityEngine using the Free Plan before purchasing a paid subscription or additional usage packs.

The Free Plan allows users to evaluate the platform, core workflow, and compatibility with their business needs before making a purchase decision.

Because PriorityEngine provides digital software services and usage-based products, refunds are limited under the conditions below.

1. Subscription Plans

PriorityEngine offers monthly subscription plans, including:

  • Pro Plan

  • Business Plan

Subscriptions are billed monthly and may be canceled at any time.

If you cancel a subscription:

  • future billing will stop automatically;

  • your current billing period will remain active until the end of the paid cycle;

  • the current billing period is non-refundable once activated.

We strongly recommend testing the Free Plan before upgrading to a paid subscription.

2. Usage-Based Add-ons (Extra Packs)

PriorityEngine also offers optional one-time purchases such as:

  • Email Analysis Packs

  • AI Reply Credit Packs

These products are:

  • activated immediately after purchase;

  • digitally delivered instantly;

  • consumed based on user activity inside the platform.

Because these are digital, usage-based, and consumable services:

→ all Extra Pack purchases are non-refundable once delivered or activated.

3. Exceptional Refund Situations

Refunds may be considered only in exceptional cases, including:

  • duplicate charges;

  • accidental multiple billing;

  • confirmed technical issues preventing access to purchased services;

  • billing system errors.

All refund requests are reviewed individually by our team.

Submitting a refund request does not guarantee approval.

4. No Automatic Extra Charges

PriorityEngine does not automatically charge users for additional usage.

Extra Analysis Packs and AI Reply Packs are:

  • optional;

  • manually purchased by the user;

  • never auto-renewed unless explicitly stated.

5. User Responsibility

Users are responsible for:

  • reviewing plan limits before purchase;

  • understanding the included monthly usage;

  • evaluating the platform through the Free Plan before upgrading.

6. Contact

For billing questions or refund requests, contact:

hello@priorityengineai.com